LETTER: Sainsbury's pain

From Mr Christopher Leaver

Sir: Sorry Germaine! Clearly Germaine Greer is dissatisfied, as a working woman, with everything about the Sainsbury shopping experience ("Never glad confident Sainsbury's again", 10 November). For that we are very sorry. But I should like our customers to know that we take very seriously all criticism, however painful it may be. And your article was, indeed, painful.

It is up to us as shopkeepers to serve every customer as best we can, not just families and the disabled but also, and most emphatically, working women.

Yours,

Christopher Leaver

Director

Corporate Communications

Sainsbury's

London, SE1

10 November