Monzo down: Online bank not working properly amid ‘issues’

Monzo, the online bank, briefly stopped working properly on Tuesday.

The app made clear that it is having “issues” that have stopped many of its central features from working.

But the core tools – such as withdrawing cash with a card or moving money around – worked as usual.

The company is able to switch on a feature called “Monzo Stand-In”, which functions as a backup bank when the main one is experiencing problems.

“We’re experiencing issues,” a warning within the app read.

“Your app will not be fully functional. Thank you for your patience.”

On its status page, Monzo said that it had “spotted some Platform issues” and that it was investigating them. It gave no indication of what had gone wrong or when it might be fixed.

The problems began soon after 3pm in the UK, where the bank is based. They were spread right across the country, according to tracking website Down Detector.

Soon after, the bank had fixed the problems.

“Customers can now use the app as normal. For a short period today, we activated Monzo Stand-in - our fully independent backup bank - while we investigated an issue,” it said in a statement. “Customers were always able to make payments with their card, withdraw cash, freeze their card and send and receive bank transfers. ”