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EE down: Mobile data not working as people unable to use internet on their phone

Andrew Griffin
Tuesday 27 February 2018 06:09 EST
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People weren't informed of the problems, leaving them staring at their phones
People weren't informed of the problems, leaving them staring at their phones (Reuters)

EE's mobile network has stopped working, leaving people temporarily unable to use the internet on their phones.

The problems were reported across the UK. They are gradually receding, according to the website Down Detector, but for a while it was impossible to use data connections.

Users weren't notified that the network was going down. And since it wasn't possible to search for news about the network's outage, many were just left staring at their phones without it loading.

"We’ve identified a technical issue with one of our systems and we are working to fix it as quickly as possible," EE said in an initial tweet. "We apologise for any inconvenience caused."

In a follow-up post, it said the problem was being fixed and that service would be gradually restored.

"We have now fixed the technical issue that affected mobile internet services for some of our customers this morning," it wrote. "All services are now being restored for our customers and should be back to normal soon.

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