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Ocado set for £262m compensation payout from Kroger after US warehouse closures

The retail tech firm was dealt a blow last month after Kroger said it would shut three warehouses and scrap a planned site in North Carolina.

Holly Williams
Friday 05 December 2025 03:02 EST
Online retailer and tech firm Ocado has secured a 350 million US dollar (£262 million) compensation payout after its US partner’s decision to scale back its robotic warehouse plans (PA)
Online retailer and tech firm Ocado has secured a 350 million US dollar (£262 million) compensation payout after its US partner’s decision to scale back its robotic warehouse plans (PA) (PA Archive)

Online retailer and tech firm Ocado has secured a 350 million US dollar (£262 million) compensation payout after its US partner’s decision to scale back its robotic warehouse plans.

Ocado said US retail giant Kroger will make the one-off cash payment in January.

It follows the announcement last month that Kroger will shut three warehouses and scrap plans for a site in Charlotte, North Carolina, which was one of two due to launch in 2026.

The news sent Ocado’s shares plunging on the day, with Ocado warning it will hit this financial year’s fee revenues by about 50 million US dollars (£38 million).

But the compensation payment is more than the 250 million dollars (£190 million) Ocado had originally said it expected to receive.

The group will continue to operate five sites for Kroger in Monroe, Dallas, Atlanta, Denver and Detroit.

It will also continue to support Kroger with logistics operations and driving profitable sales volume growth in the remaining sites.

Tim Steiner, chief executive of Ocado Group, said: “We continue to invest significant resources to support our partners at Kroger, and to help them build on our longstanding partnership.

“Ocado’s technology has evolved significantly to include both the new technologies that Kroger is currently deploying in its customer fulfilment centre network, as well as new fulfilment products that bring Ocado’s technology to a wider range of applications, including store based automation to support ‘pick up’ and immediacy.”

He added: “We remain excited about the opportunity for Ocado’s evolving products in the US market.”

Ocado launched a significant partnership with Kroger, one of the largest supermarket chains in the US, in 2018.

Initially, the firms agreed to build the equivalent of 20 customer fulfilment centres, where automated robots sort orders, but has so far opened eight sites.

But bosses at Kroger told investors in the US earlier this year they were reviewing their use of the automation technology as part of efforts to reduce costs and improve profitability.

Kroger said it plans to focus more on fulfilling orders directly from stores to improve speed and efficiency.

Alongside its global retail technology business, Ocado also runs an online grocery firm as a joint venture with Marks & Spencer.

The group posted a pre-tax profit of £611.8 million for the six months to June 1, rebounding from a £153.3 million loss a year earlier, as it benefited from a revaluation of its stake in the Ocado Retail business.

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