Invisible AI, Visible Care: How Dr Devan Moodley Aims to Improve Healthcare’s Human Core

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Dr Devan Moodley, a physician turned health-tech CEO, is on a mission to return humanity to healthcare by freeing staff from clunky, archaic IT systems. Based in Manchester, Dr Moodley earned recognition as a thought leader with his work featured in well-known publications and other outlets for pushing the boundaries of connected care. His inspiration comes from walking the corridors of care, from rural clinics in South Africa to overstretched NHS wards and executive boardrooms. Everywhere, he saw the same paradox: gifted care teams drowning in digital paperwork that was supposed to help them. His conclusion is blunt: “Caregivers don’t burn out from caring; they burn out from the systems built to manage them.”

In his leadership roles, Dr Moodley developed a reputation for turning struggling care services into top performers. But even as quality improved, the digital solutions in place often made data entry more tedious without making care more meaningful. “They were recording systems, not care enablers,” he says. Determined to find a better way and to scale. Outstanding care, Moodley traded the hospital executive suite for the startup world. He founded Health Connect with a hands-on blueprint, working closely with frontline staff to design a platform that truly serves caregivers and patients. The result was the company’s AI-powered care platform, aptly named Care Intelligence.

Crucially, the system was designed with privacy and trust at its core. All data processing is UK-hosted and under strict security, so patient information remains under the care providers’ control. Frontline staff have praised having real-time information at their fingertips with “zero duplication, zero stress,” and one care manager quipped that the platform “gives you the information you didn’t even know you wanted” until it appeared on screen. Against the backdrop of past failures in healthcare IT adoption, where many expensive platforms yielded little benefit or even increased the burden on staff, Care Intelligence is offering a hopeful leap forward. That promise has not gone unnoticed: Health Connect’s solution was recently shortlisted as a finalist for “Best Health Tech Solution of the Year” at the 2025 Health Tech Awards htn.co.uk.

Dr Moodley knows, however, that bold claims about AI in healthcare often meet healthy scepticism from the people on the frontlines. Critics argue that AI hype rarely survives contact with the bedside. He is unfazed. “Scepticism is healthy,” Moodley says. “That’s why we co-design every deployment with frontline staff.” In other words, he believes fancy tech is worthless if nurses and doctors don’t actually embrace it. He cites pilot data from projects with Deloitte and NHS Digital that back this up: when end-users co-create a system, the need for clunky workarounds virtually disappears, and there is an effectiveness of co-created digital health systems. By involving clinicians and care workers in the design and rollout, Health Connect aims to ensure the technology fits seamlessly into real-world workflows, rather than forcing staff to contort their work to fit the technology.

Moodley speaks passionately about empowering caregivers, but he is scathing when it comes to the status quo of healthcare IT. Many hospitals and care providers remain tethered to legacy software platforms that date back decades. A recent report by the BMJ Future Health Commission found that only 38% of healthcare professionals feel that current digital technology has reduced their clinical workload, meaning the majority see little if any efficiency gains. In fact, those who use EHR systems most frequently are often less convinced that tech eases their burden, compared to peers who use them less. “Digitising dysfunction doesn’t transform care,” Moodley says. “It just hard-codes the flaws.” It’s a biting summation of what he witnessed: hospitals spending fortunes to install big-name EHRs, only to find that clinicians spend more time clicking drop-down menus and filling forms than caring for patients.

In a market crowded with compliance tools and EHR vendors, Health Connect isn’t positioning itself as just another documentation system. It’s presented as being in a category of its own as an integrated decision-support partner that reduces processes that once took days to a much shorter timeframe. Success, in Moodley’s view, isn’t measured by how many new features the software has, but by outcomes that matter, reduced regulatory risk, fewer hours spent on paperwork, and a better daily experience for staff and patients alike. Ultimately, he argues, this may contribute to improvements in staff retention, patient experiences, and organisational performance. “Outstanding care should be the baseline,” he insists. In his mind, that bar can be reached far more broadly if technology actually supports caregivers rather than hinders them.

Looking ahead, Moodley believes the next decade in healthcare will belong to what he calls “invisible tech” tools so seamlessly embedded in care delivery that they fade into the background, amplifying the human elements rather than overshadowing them. He sketches out a vision of healthcare in 2035, powered by predictive analytics and proactive support. In this future, a system like Health Connect’s would serve as a shared intelligence layer connecting various aspects of care: predictive rostering that anticipates staffing needs, personalised care pathways that adjust to each patient in real time, and even patient-facing apps that guide individuals through their health journey, all coordinated by AI behind the scenes. “In 2035, we will be embarrassed we once called data entry ‘innovation’,” Moodley says, imagining how primitive today’s digital forms will seem a decade from now.

In his view, the evolution of health tech is moving from passive record-keeping toward real-time foresight. Rather than simply documenting what happened, next-generation systems are expected to support earlier identification of potential risks, such as a patient’s health decline or a care home resident’s emerging needs. Importantly, Moodley always ties it back to the people at the centre: technology should restore the joy of caregiving by making itself almost invisible – intuitive, supportive, and firmly human-centric. “The guiding intention,” he emphasises, “is to let caregivers care, and let technology handle the rest.”

With his Care Intelligence platform, Dr Devan Moodley is doing more than building another healthcare IT solution; he’s working to reshape how care is delivered and experienced. The early returns suggest that when systems empower rather than encumber the workforce, truly compassionate, high-quality care can flourish once more. The caregiver, not the computer, becomes the focus. And for Moodley, that shift is exactly the point: invisible AI, visible care – a healthcare system rewired to put humans first.

Sources:

1. European Hospital & Healthcare Management – World’s First Predictive Triage Agent for Adult Social Care (Dr Devan Moodley bio) europeanhhm.com

2. GQ South Africa – Discover how Dr. Devan Moodley is revolutionizing health tech (background on Moodley’s career and mission) gq.co.zagq.co.za

3. HTN Health Tech Awards 2025 – Finalist: Health Connect care intelligence platform htn.co.uk

4. Healthcare professionals 'left waiting' for productivity gains from digital tech – Liz Wells, Healthcare Management (BMJ Future Health Commission survey data) healthcare-management.ukhealthcare-management.uk

5. Advantage Accreditation – How to get an Outstanding CQC rating (statistics on percentage of services rated Outstanding) advantageaccreditation.com