More than a third of people ‘do not feel valued by their bank’
The problems people are facing with their banks
- A Which? survey revealed that over a third (35 per cent) of bank customers in the UK do not feel valued by their banks.
- Customers reported dissatisfaction with the removal of services, including paper statements, automatic cheque book replacements, and face-to-face appointments.
- Which? criticised the slow rollout of banking hubs, shared spaces for multiple banks, and urged for an expansion of their in-person services.
- Cash Access UK confirmed 178 banking hubs have opened to date, with a goal of reaching 200 by the end of the year, and 231 have been recommended.
- UK Finance stated that the banking industry is on track to establish 350 banking hubs by the end of the current Parliament.