Letter: Passport to fury

Sir: Last week I needed to contact the Passport Office with a query. I spent a frustrating two days trying to get through. Eventually out of respect for my blood pressure I gave up and posted the passport renewal with my query on a piece of paper clipped to the form.

The Passport Office ask us to phone this same number if we wish to complain. No wonder then that they think they are doing a good job as they get no complaints.

VANESSA J SKELTON

Bridlington, East Yorkshire