Energy regulator Ofgem found that over 34,000 prepayment meter customers did not receive their final bills within the mandated six-week period between 2014 and October 2023.
The total payment of £1.483 million comprises £231,000 in refunds for remaining account credit and £1,250,000 in direct compensation, averaging £43 per affected customer.
Ofgem emphasised the importance of final bills for customers, especially vulnerable individuals, to be aware of and reclaim any credit on their accounts.
Octopus Energy stated that while the ruling was sensible, it was challenging to implement due to industry system limitations and issues with customer contact details.
Thank you for registering
Please refresh the page or navigate to another page on the site to be automatically logged inPlease refresh your browser to be logged in
