Stay up to date with notifications from The Independent

Notifications can be managed in browser preferences.

UK bank issues scam warning as it launches call checker feature

Martin Lewis explains what to do if a bank won't refund you after scam
  • UK adults receive an average of two scam calls per week, with over half of respondents believing these calls are increasing in frequency.
  • More than a quarter of people admit they lack confidence in distinguishing a legitimate call from their bank.
  • Nationwide Building Society has introduced a new 'call checker' feature within its banking app to help customers verify if a call they are on is genuinely from Nationwide.
  • Customers can use the app to confirm the authenticity of a call, aiming to prevent them from falling victim to sophisticated impersonation scams.
  • While over half of people hang up on suspicious calls, only 29 per cent report them to their bank, highlighting the need for tools like Nationwide's new feature.
In full

Thank you for registering

Please refresh the page or navigate to another page on the site to be automatically logged inPlease refresh your browser to be logged in