IndiGo chaos forces Indian government to cap price-gauging by other airlines
Indian government steps in after spike in airfares
- India's largest airline, IndiGo, has cancelled thousands of flights this week, leading to widespread travel disruption and a sharp increase in airfares.
- The cancellations are primarily due to a shortage of pilots after new rules were enforced, limiting their work hours.
- The Indian government has intervened by capping airfares, offering temporary relief from the new pilot rules, and arranging extra train services for affected passengers.
- The aviation ministry has directed IndiGo to process all pending passenger refunds by Sunday evening and ensure the delivery of separated baggage within 48 hours.
- IndiGo, facing its biggest crisis in 20 years, expects to resume normal flight operations between 10 and 15 December.