Premier Inn overtaken by Wetherspoons in hotel rankings after guest complaints
The UK hotel chain dubbed the worst for 12th year in a row
- Britannia Hotels was named the UK’s worst hotel chain for the twelfth consecutive year in a Which? ranking, scoring just 44 per cent overall due to poor cleanliness and bathrooms, despite an average £84 nightly rate.
- Britannia Hotels uses some of its properties, including the International Hotel in Canary Wharf, to house asylum seekers, a practice that has drawn protests.
- JD Wetherspoon's pub-attached hotels achieved a 76 per cent customer score, surpassing Premier Inn and averaging £70 per night.
- Premier Inn lost its “Which? Recommended Provider” status, with guests reporting declining value and standards, leading to a 73 per cent customer score and an average £94 nightly rate.
- The Coaching Inn Group topped the large chain category with an 81 per cent score, while the rankings were based on a Which? survey of over 6,000 members and the public.